We are pleased to report that construction of the main fiber line and connections are nearing completion, and we started to connect customers on November 11th! The installation process will still take a while, and while we expect to move right along, we expect it to take until April or May of 2021 to reach everyone.
We have started Installations from the hub location near the Common and are working our way out along the fiber routes. As we activate service areas, we will call you to schedule an installation in your home. While we make every effort to be flexible in the choice of days and installation windows available, it is important that we try to complete the installations in reasonable order. Someone over the age of 18 must be present for the 2-3 hour installation process. If we leave a message, please call us back right away, because if we are unable to schedule you when we are in the area, it may be months before we are able to return to do your installation.
We are also very pleased to tell you that we will soon offer phone service to LymeFiber customers – and we should be able to do so beginning in December. The cost for this service is a one-time phone activation fee of $30 plus $25/month for residential service and $35/month per line for businesses (plus applicable taxes). Since this service was not available when you first subscribed for internet, we will waive any additional installation costs if we have to come back to install your phone. If you know you want phone service, please let us know so that we can install the phone at the same time as the internet. E-mail us at support@Lymefiber.net and include the number of lines and the service address.
In all cases, this is very important: DO NOT contact your existing phone provider about terminating your service with them – or you may lose your current phone number. When we are ready to turn on phone service, WE will contact your existing provider to “port” your number over.
Thank you again for becoming a LymeFiber customer! We are very excited that high-speed internet is getting turned on in our community, and we thank you for your support.